MedFrontDesk · by MedicalAgentOS
MedFrontDesk
A unified call-to-booking workflow for small practices: calls answered, bookings requested and confirmed, reminders sent — three products, one workspace, one bill.
What is included
MedReception AI
Ava answers routine calls from your approved FAQ, routes by intent with your deterministic table, takes after-hours messages and hands anything about symptoms, prescriptions or urgency to a person.
MedBooking AI
A booking link that holds the slot, a queue your staff confirm in one click (known patients can confirm automatically), reminder replies C / R / X and waitlist backfill.
MedFollow AI — administrative reminders
Remy sends staff-approved reminder templates to rule-based audiences — upcoming visits, follow-ups due, wellness recalls — honouring consent, preferences and quiet hours. Clinical follow-up stays with the standalone product.
What the bundle adds
One activation, one workspace
Turn on all three products at once inside the practice workspace you already have. A product you subscribe to separately is left untouched, so nothing is billed twice.
Shared quotas, metered once
Call minutes, texts, emails and booking requests count once against bundle-wide monthly limits, whichever product produced them. Each product page shows the shared figure.
One funnel, one work queue
Calls answered → booking requests → confirmations → reminders → replies for the same window, and a single list of callbacks, after-hours messages, requests waiting for staff and outreach exceptions.
The same safety rules
Nothing in the bundle changes how the products decide: deterministic routing and booking policy, approved text only, consent checked before every message, human hand-off for uncertainty.
Scope and limits
- MedFollow inside the bundle sends administrative reminders only; lab or overdue follow-up audiences and Finn's home-reading follow-ups need MedFollow AI standalone.
- Telephony and texting run on your Twilio number; production use with real patients requires your own compliance review and signed vendor agreements for each component. MedFrontDesk does not claim HIPAA certification.
- The calendar is the platform's own; two-way sync with an external calendar or EHR is not available yet.
Roadmap (not yet available)
- External calendar and EHR write-back
- Email reminders for appointments
- Lifetime-deal (AppSumo) activation — not offered until commercial approval
Pricing and usage
One direct monthly subscription for the bundle with metered voice minutes, texts, emails and booking requests; per-tenant caps and transparent usage in the dashboard. Final prices are set per contract once vendor costs are quoted — nothing here is a published rate.